1. Information We Collect

We collect two types of data: Personal Data and Other Data.

1.1 Personal Data

Personal Data is information that can be used to identify you, such as:

• Name, email address, phone number, billing information
• Company name and role
• Credentials for third-party tools (only if voluntarily shared via secure methods)
• Any information provided in intake forms, emails, or live chats

1.2 Other Data

Other Data includes information that does not directly identify you:

• IP address, browser type, and device information
• Usage data, page interactions, and task submission behavior
• Cookie data and analytics from tools like Google Analytics or HubSpot

2. How We Use Your Information

We use collected information to:

• Deliver and manage your subscription services
• Respond to support requests and inquiries
• Improve our platform, service quality, and communication
• Ensure secure authentication and access control
• Detect and prevent fraud or misuse

3. Password & Credential Handling

We may request credentials for third-party platforms to perform technical services on your behalf. To protect your data:

• Clients must submit credentials via secure tools like Privnote, SeeOnce, or our encrypted intake forms
• Passwords shared through unapproved methods (e.g., plain email or chat) are not accepted
• All credentials are stored internally using secure vaults accessible only to our authorized team members
• Clients may revoke access at any time, and we encourage use of temporary passwords where applicable

4. Sharing and Disclosure

We do not sell or rent your Personal Data. We may share your information only with:

• Trusted third-party vendors for payment processing, analytics, or hosting
• Our internal team members and contractors solely for the purpose of delivering services to you
• Law enforcement if legally required to do so

5. Cookies & Analytics

We use cookies to improve your experience and understand how users interact with our website. You can disable cookies through your browser settings, but this may impact functionality.

We may use services such as:

• Google Analytics
• HubSpot Analytics
• Hotjar or similar tools

These tools collect anonymous usage data and are governed by their respective privacy policies.

6. Data Security

We follow industry best practices to protect your information:

• Encrypted storage and access control for credentials
• HTTPS for all communication
• Role-based access to sensitive systems

Despite our efforts, no method of transmission is 100% secure. You use our service at your own risk.

7. Your Rights & Choices

You can request to:

• Review or update your personal information
• Delete your stored data (subject to legal and operational constraints)
• Opt out of marketing communications

To make any requests, contact: support@techstack.com

8. Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

We may anonymize and retain usage data for analytics and platform improvement.

9. International Transfers

TechStack is based in the United States. If you access our service from outside the U.S., you consent to the transfer and storage of your information in the U.S. or other jurisdictions as needed.

10. Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date. Continued use of the service implies acceptance of changes.