TechStack Terms of Service

1. Overview of Service

TechStack provides done-for-you technical execution services for business owners and agencies. We offer unlimited task submissions within the scope of technical implementation, automation, system setup, and platform integration. Tasks are handled based on your plan’s active task limits.

2. Plan Eligibility & Usage

2.1 Business & Pro Plans

• Designed for use by a single business or brand identity (defined as a unique customer-facing presence, including domain, CRM, or marketing funnel).
• Submitting tasks for multiple brands, business entities, or unrelated client accounts under one plan is not permitted.

2.2 Agency Plan

• Supports up to 10 distinct client brands, each treated as a separate supported entity.
• Includes optional white-labeled delivery and a dedicated account coordinator.

2.3 Misuse of Plan Type

Submitting tasks for multiple brands, projects, or unrelated entities under a non-agency plan will trigger a warning and may result in task pauses or account suspension.

3. Task Submission & Execution

3.1 Unlimited Submissions, Fair Flow

• You may submit as many tasks as you’d like.
• We will actively work on tasks according to your plan limits:
  
  • Business Plan: 1 active task at a time
  • Pro Plan: 3 concurrent tasks
  • Agency Plan: Unlimited concurrent tasks across up to 10 brands
• You may maintain up to 20 active requests (tasks either in progress or waiting in your current queue) at any time. Additional submissions may be paused until space is available.
• Excessive low-quality or vague task submissions may be paused or reprioritized.

3.2 Turnaround Time

• Most tasks begin within 24–48 hours.
• Timelines depend on task complexity, backlog volume, and access availability.

3.3 Scope Clarification

We may flag tasks as out-of-scope if their complexity or size exceeds standard expectations. These may be split, paused, or quoted separately before execution.

3.4 Urgent Requests

• Mark tasks as “Urgent” only when there’s a genuine risk to business continuity (e.g., platform outage, security issue).
• Frequent misuse of urgency flags may result in deprioritization.

3.5 Task Pacing & Queue Management

To ensure fair access to our team, we may throttle queue flow if your active task volume exceeds reasonable thresholds (20 active submissions) or if usage patterns suggest abuse of the unlimited submission policy.

4. Scope of Work

4.1 Included Services

• CRM setup and optimization
• Email and SMS automation
• Funnel/landing page development
• Calendar, booking, and form integrations
• Website modifications, migrations, backups
• Website speed optimization
• Mobile responsiveness enhancements
• AI integrations and workflows
• DNS/email deliverability fixes
• Facebook Conversion API setup
• Tracking and analytics setup
• Automation setup in GoHighLevel, Make (Integromat), Zapier, and similar tools
• Recovery of hacked websites and basic malware cleanup

4.2 Excluded Services

• Copywriting, design, or content creation
• Custom software or app development
• Server management or hardware-related services
• Coaching, business consulting, or strategy work
• Phone or live chat support

We’ll always let you know if a request falls outside the scope, and when possible, suggest how it could be handled.

5. Access & Credentials

5.1 Credential Security

All credentials must be shared through our approved vault or a one-time secure message (e.g., SeeOnce or our intake form). Do not send passwords via chat or email.

5.2 Credential Responsibility

It is your responsibility to ensure your credentials are valid and updated. Tasks delayed due to access issues may be moved to hold.

5.3 Shared Account Limitations

If your platform account supports multiple brands, each clearly segmented brand will be counted separately. Attempting to mask multi-client usage under a shared login violates our single-brand policy.

6. Communication & Collaboration

6.1 Respectful Conduct

We do not tolerate abusive, aggressive, or inappropriate behavior toward our team. Such behavior will result in immediate account termination.

6.2 Realistic Expectations

While we strive to be responsive, our model is not built for real-time, 24/7 collaboration or on-demand staffing. Excessive communication demands may be redirected to email or slower support channels.

6.3 Inactivity

If we request information and do not receive a response within 10 business days, we may pause or close out the related task.

7. Intellectual Property

• You own all work created for you once your subscription is paid and active.
• We reserve the right to reuse any backend frameworks, snippets, or automations we’ve built unless they are proprietary to your brand.

8. Resale, White-Label, and Reuse Policy

• You may not resell, repackage, or white-label any work from TechStack without explicit approval or being on an Agency Plan.
• Non-agency clients may not use deliverables across unrelated businesses, websites, or domains.
• If your brand operates across multiple domains or microsites but serves the same business identity, it will typically qualify under a single brand. When in doubt, please ask.

9. Cancellation & Refunds

9.1 Subscription Cancellation

You can cancel your subscription at any time. Your service will continue until the end of the current billing cycle.

9.2 Refunds

We offer a 7-day satisfaction window on your first payment. If you’re not happy with the direction of work, you can cancel and request a full refund within this period. After that, no refunds are provided.

10. Fair Use & Enforcement

We want to keep TechStack simple and powerful. However, we reserve the right to pause or cancel accounts abusing the platform, causing strain on our systems, or violating these terms.

11. Changes to Terms

We may update these terms periodically. Continued use of TechStack after changes implies agreement with the updated terms.